So you’re selling a service that requires an ongoing commitment from a customer – like designing them a website. You want the money, the client, the deal. You forget to ask for a contract. Beginners mistake.
At PolkaSpots Supafly Wi-Fi, We did this a lot at the start. Get a decent contract drawn up that you can send to all new clients and if you can’t afford a lawyer, download one – there’s loads of resources out there. Read it through and then write them a full proposal that details everything you’re going to do for them. When I say everything, I mean it…
If your client won’t sign it, they must have something to hide. Don’t do business with them. We asked someone to sign a non-disclosure agreement last week and he refused – why do you think that was?
If you write everything down that you’re going to do for them, they can’t say you haven’t fulfilled your commitment. We get this a lot too. For example, months later, your client phones up and says something like “you said said you’d design us a logo”. It’s much easier to refer them back to the initial contract than tell them you won’t do it.
And while we’re on the subject, don’t be afraid to ask for payment – 50% in advance and 50% on completion is always good.
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